The Challenge
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Shipping Connections training program was the business’s weak spot. The quality of its training was 100% dependent upon the trainer. Although the company tried to create a video training program with a tripod and a flip cam, it failed to create the quality of content needed quickly.
The Solution
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With Hour One, the company finally found a solution that is easy to use and the people who run it are fantastic. Hour One offers incredible customer support and regularly meets with the Shipping Connections team.
Hour One has not only improved the company’s video creation process for training but has taken their team’s feedback seriously and implemented it into a very awesome product.
The Results
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The company has created over 100 videos so far with Hour One. The Hour One product has allowed Shipping Connections to standardize its training so that each employee has an opportunity to learn the correct ways of taking care of customers and carriers. The work they are putting into creating these videos is “GOLD”, the priority is high, and they try to create a video daily.
Moreover, Shipping Connections experienced an unexpected return on investment (ROI) with Hour One that went beyond their initial expectations, leading to its adoption across multiple departments. When a key client was considering ending their contract, Shipping Connections utilized Hour One to create a personalized video that educated their employees on the client’s specific shipping processes. The client was highly impressed with the swift service, personalized attention, and tailored video content. As a result, not only did Shipping Connections retain the client, but they also expanded their service offerings.
