Customer Success Manager

Tel Aviv · Full-time · Associate

About The Position

You are energetic, driven, and care deeply about the success of our customers. You will be helping educate clients on a totally new way to create video content. As a Customer Success Manager at Hour-One, you will drive the company’s future growth by building relationships with clients and turning them into happy users. You will work very closely with Marketing to create a cohesive onboarding experience for new users. You are capable of engaging in business-level and technical conversations at multiple levels of the organization. Ideal for an individual who wants to expand their career with a fast-growing software company in its early stages.

Responsibilities

Owning and managing Hour-One customer life cycle:

  • Training and Onboarding of new customers
  • Establish a trusted/strategic advisor relationship and drive the continued value of our products and services
  • Act as the voice of the customer and collaborate with R&D, Product, Sales, and Marketing
  • Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
  • Light video editing using the Reals platform

Requirements

  • 1-2 years prior experience in Customer Success processes in SaaS B2B environments
  • Experience in low-touch customer management models and exercises - highly regarded
  • Excellent written and oral communication skills in English - a must
  • Strong understanding of customer life cycle management and daily operation
  • Passion for providing real business value to customers
  • Experience working for B2B SAAS tech companies
  • Hands-on, technical background, particularly with SaaS products and services
  • Strong team player with self-starter capabilities
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly
  • Light proficiency in video editing tools - Advantage

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